For spare parts inquiries, please contact us directly to review the specifications of the parts you need. Our team will verify compatibility and availability before confirming your order.
our products are tax-free and will be shipped as computer accessories.
All orders are exempt from customs fees
our products will be shipped via dhl or ups.
We ship our products through trusted international carriers such as DHL and UPS, offering fast and reliable air delivery. Depending on your location and the selected shipping method, delivery typically takes 3 to 7 business days, with economy shipping options also available that may take longer. Please note that it may take around 3 additional days for the package to reach your doorstep after dispatch.
a tracking code will be sent to you as soon as your order is shipped.
the status of your order will appear in your account under the “orders” section in the following formats:
awaiting payment”: your payment has not been confirmed yet.
“paid“: your payment has been received.
“processing“: your order is currently being prepared, tested, and sent to the shipping company.
“shipping“: your shipment has been received by the shipping company
“completed”: your shipment has been successfully delivered.
Warranty
365-day warranty is provided starting from the shipping date.
changing the device function will void the warranty.
in case the product arrives to you damaged, we will replace it and we will bear the shipping cost to your country.
Operating Instructions
All of our products are easy to operate and set up. Each product comes with a printed setup guide, as well as a downloadable PDF guide in your personal account under the “Downloads” section. Please note that device-specific downloads and updates will only appear after you register your device in the Support section of our website. To activate warranty and support, go to the Serial Support subsection, enter your device’s serial number along with the email used for purchase, and complete the registration. Once your device is registered, all available tools, updates, and guides will appear in your account’s Downloads section. Our motto is to make mining easy.
Technical Support
Our technical support service is designed to be excellent and highly organized, ensuring that our customers receive dedicated assistance with ease. Support is provided based on the serial number of your device. To access it, simply go to the Technical Support section, enter your device’s serial number and the email address used for your purchase. Once registered, you will have access to all our online support tools, including: , Order Tracking, Warranty Check, Serial Support, Maintenance Request, Maintenance Order, Maintenance Progress, Firmware & Documents, Find My Miner, and Shipping Calculator. These tools will help you activate your warranty and support, manage maintenance requests and necessary parts, access firmware updates, and locate your devices efficiently.
Do You Have A Question?
if you have a specific question, you can visit our faq section where the answer may already be available. and if you can’t find the answer you’re looking for, you can contact us directly for the necessary assistance.
